FAQ
Do you provide in-person or online counseling?
We provide both in-person and online counseling. The online counseling is an easy-to-use telehealth, HIPAA compliant video/audio platform that you will access through a client portal via the website. The platform is web-based so it can be used accessed on your phone, computer or tablet.
How long do appointments last?
Sessions are approximately 55 minutes.
Which therapist should I schedule with?
We suggest reading the therapist bios on the “About” page and selecting someone that you think would be a good fit for you. Other factors to consider include therapist work hours, use of insurance, and areas of expertise.
Do you take insurance?
NGU Wellness accepts a wide range of commercial insurance plans, Medicaid plans and Employee Assistance Programs (EAPs). We also work with out-of-network plans, self-pay clients and accept Health Savings Account (HSA) payments.
Insurance coverage may vary by provider, so please contact us to confirm if your plan is accepted.
Accepted Insurance Plans:
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Medicaid Plans: AmeriHealth Caritas Ohio, Anthem Ohio Medicaid, Buckeye, CareSource, Humana, Molina, Ohio Medicaid, OhioRISE (Aetna Better Health), UnitedHealthcare Community Plan
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Commercial & Marketplace Plans: Anthem BCBS (all plans & out-of-state PPOs), CareSource, Custom Design Benefits Inc, GEHA, Health Design, Humana, Medical Mutual of Ohio, OptumHealth, Surest, UnitedHealthcare (Choice Plus & affiliated plans)
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Employee Assistance Programs (EAPs): Lyra, Spring Health
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Marketplace Plans: Ambetter (Buckeye - Centene), CareSource HAP
We will verify your benefits and can inform you of your copay and deductible. However, we recommend that you also confirm this information by calling the number on the back of your insurance card.
💳 All out-of-pocket costs are due on the date of service.
📞 Have questions? Contact us to verify your coverage or discuss payment options.
Do you prescribe medication?
No we do not have a prescriber within our practice. We can provide referral information for psychiatry services upon request.
How often will I meet with my therapist?
Continuity of sessions is important. Weekly sessions are typically recommended initially but with time sessions may take place every 2-3 weeks. Please discuss your needs and the approach used by your therapist to determine how often you will meet.
What is your cancellation policy?
We require 24 hours’ notice of cancellation. There is a $30.00 charge for cancelling within the 24 hours or not showing up for a scheduled appointment. It is important to meet consistently in order to make progress towards treatment goals.
Do you have any suggestions for mental health resources?
Yes, please CLICK HERE for a printable Google Doc with hyperlinks to a variety of mental health resources. Please feel free to print and share this resource page.
What is your privacy policy and how do I opt out of text communication?
Please CLICK HERE to view our full privacy policy & practices.
***By calling or texting us at 888-648-9355, customers agree to receive text messages. If you no longer wish to receive text messages, you may opt out at any time by replying "STOP". Please note that our policy is to only contact clients by text message that have specifically asked to be contacted by text.
What are your terms & conditions for using nguwellness.com?
Please CLICK HERE to view our website terms and conditions.
"It does not matter how slowly you go as long as you do not stop."
- Confucious